Documentation · Services

Get your emails sent.

Order and appointment confirmations, contact forms, forgotten passwords: without a sending server, no email goes out. It is the first setting to make.

Where to set it

Administration › Settings › Emails › Email server. The values come from your email provider (the one behind your business address).

  1. SMTP server and SMTP port: your provider's sending address and port.
  2. Use TLS for port 587, Use SSL for port 465 — one or the other, never both.
  3. SMTP username and SMTP password: usually the full email address and its password. The password is encrypted in the database.
  4. Default sender address: the one your customers see, for example My practice <contact@mydomain.com>. It must belong to the sending account.
  5. Reply-to address (optional): where replies go, if different.
  6. Test email: your address, then the Test button. An email should arrive within a minute.

Settings for common providers

  1. OVHcloud: ssl0.ovh.net, port 465 (SSL) or 587 (TLS).
  2. Gmail and Google Workspace: smtp.gmail.com, port 587 (TLS). Google requires an app password (Google Account › Security, with 2-Step Verification on), not your usual password.
  3. Microsoft 365 / Outlook: smtp.office365.com, port 587 (TLS); authenticated SMTP must be allowed for the mailbox.
  4. Infomaniak: mail.infomaniak.com, port 465 (SSL) or 587 (TLS).
  5. IONOS: smtp.ionos.com, port 587 (TLS).
  6. Brevo (bulk sending, campaigns): smtp-relay.brevo.com, port 587 (TLS), with the login and SMTP key given by Brevo.

Always check these values in your provider's help pages: they sometimes change.

Avoid the spam folder: SPF, DKIM, DMARC

For your emails to reach the inbox, the domain of the sender address must declare who is allowed to send on its behalf. These are three DNS records, added at your domain registrar; your email provider gives the exact values:

  1. SPF (TXT record): the list of servers allowed to send.
  2. DKIM: a signature proving the email was not altered.
  3. DMARC: what mail services should do when an email fails the first two checks.

Troubleshooting

  1. Authentication rejected: wrong username or password — or, with Google, your usual password instead of an app password.
  2. Timeout: wrong port, or TLS and SSL swapped.
  3. Emails in spam: SPF, DKIM and DMARC, and a sender address on your own domain.

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